Welcome to www.zouple.co.in!
Zouple ("we" and "us") is the operator of (https://www.zouple.co.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We strive to maintain accurate stock counts on our website, but occasional discrepancies may occur. We will fulfill available items and contact you to choose between awaiting restocking or receiving a refund for backordered items.
Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Payment for shipping is collected with the purchase, and this will be the final price for the customer.
Returns
3.1 Return Due To Change Of Mind
Zouple accepts returns for change of mind if requested within 7 days of receipt, provided items are in original packaging, unused, and resellable. Return shipping is at the customer’s expense, and refunds will be issued as store credit. We will notify you via email upon completion. Shipping costs are not refunded.
3.2 Warranty Returns
Valid warranty claims are honored within 90 days of receipt. Customers pre-pay return shipping, which we reimburse upon successful claim. Claims are processed within 7 days, offering a refund, store credit, or replacement (if available).
Delivery Terms
4.1 Transit Time Domestically
Domestic shipments from Jaipur, Rajasthan, India, typically take 7-10 days, depending on distance.
4.2 Transit Time Internationally
International shipments take 4-22 days, varying by courier (specific estimates at checkout).
4.3 Dispatch Time
Orders are dispatched within 2-3 business days of payment, Monday-Friday, excluding national holidays.
4.4 Change Of Delivery Address
Address changes are allowed before dispatch.
4.5 P.O. Box Shipping
Shipping to P.O. boxes is via postal services only; courier services are unavailable.
4.6 Items Out Of Stock
Out-of-stock items are canceled and refunded, with the rest of the order dispatched.
4.7 Delivery Time Exceeded
Contact us if delivery exceeds the forecasted time for investigation.
Tracking Notifications
Customers receive a tracking link upon dispatch to monitor shipment progress via the latest updates from the shipping provider.
Parcels Damaged In Transit
Reject damaged parcels if possible or contact customer service if delivered in your absence for next steps.
Duties & Taxes
7.1 GST
GST is included in the displayed price of goods.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments are pre-paid, with no additional fees upon arrival.
Cancellations
Cancellations are accepted before dispatch; post-dispatch, refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the courier’s stated value.
9.1 Process for parcel damaged in-transit
Refunds or replacements are processed after the courier’s investigation.
9.2 Process for parcel lost in-transit
Refunds or replacements are issued after the courier deems the parcel lost.
Customer Service
For all enquiries, email us at help@zouple.co.in or support@zouple.co.in.
